Web chat and dialogue in social media
Engage your customers with live chat, chatbots, and dialog in social media channels
Our contact center platform allows us to communicate with your customers through live chat and chat bot integrations. Live chat is fast becoming the preferred point of contact for customer enquiries. The quick set-up time and low start-up costs make this our fastest growing CS service.
Ensure that your customers’ social media comments and requests receive a response. We can monitor and respond to customer comments and questions on Facebook, Instagram, Trustpilot, and Google My Business. Customers want to feel like their brands are listening, understanding and taking action. Don’t miss out on these opportunities to engage with your customers!
With Granada on your team, your customers will see your company as more reliable, visible, and accessible.
Read about how we help Slöjd-Detaljer here
Parterna i samarbetet: Granada AS och Slöyd-Detaljer AB
Vad? : Kundtjänst, chat och sociala medier, översättning, retur, webbshop
Slöjd-Detaljer contacted Granada in 2011. They wanted a partner in Norway that they could grow with, and who had the same core value, specifically that customers always come first. Granada was commissioned to handle customer service by phone, chat, email and social media. In addition, we were to translate texts, receive and process returns and manage the online store’s order flow. We agreed on vision, tonality and service level goals. The agents received thorough training from the Slöjd-Detaljer employees, as well as a knowledge base used to respond in accordance with their guidelines. Granada uses a contact center platform that handles all inquiries in one omnichannel solution. The chat solution was set up in their online store with a smooth and trouble-free integration, with the desired color and text. In addition to chat, telephones and emails, our dedicated agents respond to inquiries that come in on Facebook and Instagram, and adapt marketing material from Swedish to Norwegian (newsletters, product descriptions and blog posts).
We are happy to say that we have short response times and thoroughly enjoy serving the customers of Sløyd-Detaljer Norge. The client has more time to focus on developing the product range and marketing the company. We are now celebrating 10 years of cooperation and look forward to increased sales and customer satisfaction in Norway and other countries!
”Slöjd-Detaljer sells hobby and craft articles, tools and teaching materials via catalog and web shop. Our assortment consists of about 9000 items with everything from arts and craft materials to woodworking and metals. We have been using Granada’s services since 2011. Granada conducts themselves as Slöjd-Detaljer staff when they meet our customers. When we decided in 2011 to close down our own office in Norway, we chose to hire Granada for the functions that could not be handled by the head office in Sweden. We use Granada as our customer service, for translation of texts into catalogs and marketing, as an administrator of social media content and as a recipient of our customer returns. The collaboration works very well. Granada’s staff is competent, flexible and cooperative in all situations. We can therefore give Granada our best recommendations..” – Marianne Medin, VD, Slöjd-Detaljer AB